Cancellation and Refund Policy

Effective Date: 10-Sep-2024

At Royal Gaming Life, we are committed to providing an enjoyable gaming experience while ensuring transparency regarding our cancellation and refund procedures. This policy is in accordance with the provisions of Indian law, including the Consumer Protection Act, 2019.

1. Cancellation Policy

1.1 Subscription Cancellation
Users may cancel their subscription at any time before the next billing cycle to avoid being charged for the subsequent period. To initiate a cancellation, please contact our customer support at:

• Mobile: 7439099259
• Email: contact@royalgaminglife.com

Upon cancellation, you will continue to have access to your subscription until the end of the current billing cycle.

1.2 In-App Purchases
All in-app purchases are non-cancellable once the transaction is completed. Users are encouraged to review their selections carefully before confirming a purchase.

2. Refund Policy

2.1 Eligibility for Refunds
Refund requests will be considered under the following circumstances:

• If the game does not function as described or exhibits technical defects.
• In the case of unauthorized charges or billing errors.

2.2 Refund Request Process
To request a refund, please email us at contact@royalgaminglife.com within 14 days of the purchase. Your refund request must include:

• Your account details
• Transaction ID
• A detailed reason for the refund request

2.3 Processing Time
Refund requests will be reviewed and processed within 7-10 business days after approval. The amount will be refunded to the original payment method used during the purchase.

2.4 Non-Refundable Items
Please note that certain purchases, including virtual goods or services that have already been consumed or used, are non-refundable as per Indian law.

3. Consumer Rights

Under the Consumer Protection Act, 2019, consumers have the right to seek a refund for products or services that do not meet quality, performance, or description standards. Should you feel your rights are being violated, you have the option to escalate the matter to the appropriate consumer forum.

4. Contact Information

For any inquiries regarding cancellations or refunds, please reach out to us:

• Mobile: 7439099259
• Email: contact@royalgaminglife.com
• Address: 543/B SK Nagar, Rishra, Hooghly, Kolkata, Pin 712249, West Bengal, India

Thank you for choosing Royal Gaming Life. Your satisfaction is our priority, and we appreciate your support!